911

Yes. As a Nucleus app user, you get access to VoIP 911 services if you have given consent to Nucleus to forward your private user data to the emergency dispatch center. Your private user data will be certified by our Nucleus phone app support staff. Once your data has been certified as accurate and correct,

The VoIP 911 service provided by the Nucleus app has certain limitations compared to the traditional 911 services available on most traditional telephone services. Specifically, your client information is being sent over the Internet rather than over a traditional phone line, meaning a different method is required to send this client information accurately.

Be prepared to confirm your location and telephone number with the operator who answers the 911 call since they may not have this information. It is also recommended to keep in mind who your VoIP provider is because, if necessary, the central call center can contact them in severe emergency situations. It is also encouraged

VoIP 911 service may not be available during a power outage and will be unavailable during a broadband internet outage.

Keeping updated information is a way of ensuring that your location information is kept current with your VoIP service provider. Since the operator may assume that you are at the last registered address if you are not able to speak during a 911 call, this information is used to accurately connect you to the appropriate

As a Nucleus app user, this information is easily changed by calling into the Nucleus call center, or changing and resubmitting the information online.

E911 stands for Enhance 911. It is an enhanced version of the 911 emergency services, and is provided by the Nucleus phone app. When you use this service, your personal information including your name and address are automatically given to your local dispatch center or Public Safety Answering Point (PSAP) over the internet.